DOMESTIC (CANADA) SHIPPING
All of our items are processed and shipped from Richmond, BC. Orders placed by 2pm (PST) Mondays through Friday will be fulfilled and shipped out same day, subject to availability. Restrictions and limitations of guarantee may apply. In the case of inventory unavailability or damages at the time of shipment, we will notify you or refund you within 24 hours.
Standard shipping is through UPS or postal service (if necessary). To calculate shipping costs for a desired service, add the items to your cart and enter your postal code code to calculate freight costs. *Note: Deliveries made by UPS are only available business days (Mon-Fri). When choosing your shipping method, do not calculate Saturday or Sunday. Orders that qualify for free shipping will be sent out automatically via UPS Ground.
FREE GROUND SHIPPING
All order $99 or more qualify for Free Ground Shipping
In-stock domestic shipments are usually shipped the same business day (Mon-Fri) of the order, and if you order before 2pm PST.
FAQ: WHY DOESN'T MY ORDER QUALIFY FOR FREE SHIPPING?
Your order may not qualify for the following reasons:
- It is a special order or a discounted order.
- It is a Wholesale order
- Your order is less than $99.
SHIPPING ADD-ON OPTIONS
Insurance Option (Charge: $1 per $100 of the order)
For all orders, we offer an insurance option for your package. This optional charge allows us to contact our carrier in case a package is missing or damaged and file a claim for it, ensuring that all risks and liability from shipping or delivery does not occur on you or your business.
Signature Required (Charge: $6 per order)
This option guarantees that your order will be re-shipped at no extra cost if you don’t receive it within three weeks (domestic). Shipping carriers can deny any responsibility if your package indicates that it was delivered, but did not reach you. This option protects you and your package from shipping errors and liability. The signature option is available to all United States addresses, both residential and business.
For either Shipping Add-On Options, please contact us via +1 (888) 238-0808
Cancellations are only accepted if the order has not been shipped (prior to 2pm PST of the same day order is placed). Orders cannot be canceled once submitted and shipped out. Due to our commitment to offer quick and convenient order processing and fast shipping times, once an order has been confirmed and processed, our warehouse will immediately be notified to pack and ship the order. If you must cancel an order, please call or email us ASAP and before the cut off time (2pm PST of the same day). There will be an incurred fee for shipping and handling (restocking fee) if the order has been shipped out and you request a cancellation. Cancellations are also a case by case basis, in which some cancellation requests may be denied. We reserve the right to deny a cancellation once the order has been shipped out.
For all packages refused to be delivered and/or sent back to us due to cases such as missed delivery or re-delivery/re-shipment, the customer will be responsible for any and all additional charges.
Customer is responsible for additional charges that may occur in the case where a package is intercepted, inspected, and notified for the need of an address change/correction. It is the responsibility of the customer to confirm the billing and shipping information during and after placing an order.
If your order contains an item or items that are on back-order, you will receive a prompt notification from our sales department or one of our account executives to try and help you with any substitutions or an estimated time of the next shipment for the back-ordered items. If you have any issues, problems, or questions, please feel free to email us at email@example.com.
Notice: Title and risk of loss passes to you upon our transfer of the products to the carrier/delivery company.
*Some products cannot be shipped via standard mail or UPS.