RETURNS & REFUNDS
CAM Supply Inc. offers a 21 Day Return Policy: All returns must be made within 21 days of the Original Invoice Date.
As a necessary measure and safety protocol for our customers, it is our company policy to not accept ANY returns on products and accessories that have been opened, used, or tampered. We do understand that things do happen. In those cases, please feel free to email or call us (*case by case decision).
For any damaged, defective products, replacements will be sent out if it is known to be our fault. For items no longer desired, the products must be sent back to us in new, unused/unopened condition and will be refunded in the form of a store credit only. The shipping fee will also be implemented onto the customer in this regard. All issues must be reported within 7 days after the order has been delivered. Otherwise, any issues reported after 7 days will not be addressed or investigated for further action, refund, or exchange. All returns must be made within 21 days of the original invoice date. The buyer is responsible for shipping charges to send the item(s) back, unless the fault is determined to be ours. Returns are also subject to a restocking fee of up to 20% of the returned item(s)' price on the initial invoice.
PRODUCTS THAT CANNOT BE RETURNED
Tattoo needles, tattoo inks, stencil paper, gels, disposable products such as gloves, ointments, and liquids may not be exchanged or returned for a refund if the items are opened.
FINAL SALE AND "NONRETURNABLE" ITEMS
Certain products may contain a notice in its description stating the product is "nonreturnable" or "final sale" item. All Final Sale/Nonreturnable merchandise CANNOT be returned or exchanged. Some examples of Final Sale/Nonreturnable items include custom orders, personalized orders, art books/references, opened consumable items such as battery packs, etc.
FAQ: How to Return an Item?
Contact our customer service department by calling +1 (888) 238-0808. After calling, we will input a return request for your order in our system. Once approved, gather the purchased items you wish to return, along with all of the original contents and packaging. Ship the returned package to:
2639 VIKING WAY
RICHMOND, BC V6V 3B7
Notice: We want you to be satisfied with your purchase from us. Before you accept delivery of your return, please inspect it. If any issues exists, you may refuse delivery. Once you have accepted delivery, you have 21 days to contact us regarding defects, damages or other issues. Please call 1-888-238-0808 between 10 a.m. and 4 p.m. (PST) M-F
With a few exceptions, we will reimburse you for returned items in the same way you paid for them (Credit Card, Paypal, etc.) Refunds will be addressed after items are thoroughly inspected and an investigation is conducted with our carrier and our team. Afterwards, we will determine if the fault of the returned items falls upon any of these parties. Refunds will be denied if fault falls on the customer.
For returns by mail, once we receive your return, we will process it within 1–5 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
SPECIAL CONSIDERATIONS: DAMAGED, DEFECTIVE, AND INCORRECT ITEMS
If you received a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to CAM Supply and we'll arrange for a replacement. please call us for special instructions at 1-888-238-0808.
PRODUCT ACCESSORIES AND PACKAGING
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
BUNDLE DISCOUNTS AND FREE ITEMS
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
We do NOT offer any exchanges or returns for art books and reference materials.
For all packages refused to be delivered and/or sent back to us due to cases such as missed delivery or re-delivery/re-shipment, the customer will be responsible for any and all additional charges.
Customer is responsible for additional charges that may occur in the case where a package is intercepted, inspected, and notified for the need of an address change/correction. It is the responsibility of the customer to confirm the billing and shipping information during and after placing an order.